Frequently Asked Questions
Take a look at the map of our service area. Look also our home page if your city is listed then you are in our service area. You can also go onto the reservation page, and complete the form. We will send you a price quote.
How do I get a price quote for my trip?We’d like you to book as far ahead as you can or as soon as you book you flight. If that is not possible we recommend at least 24 hours ahead of your flight time as it allows us to plan ahead for your pickup.
We recommend Online reservation, because it is easy and fast 24/7 it has also advantages. You’ll receive a confirmation email from us, including all the information you need to know about your schedule pickup. If you prefer to call you can reach us at (404)641-0962 .
Where do I find your shuttle at Atlanta Airport?
We are right outside the West Terminal Exit. where to find us. Once you exited you will see us. Follow Ground Transportation sign to west Exit at Green Zone # 9. A Blue van across Taxi lines.
Yes, when we give you a pickup time, this means that you should be ready to go at that time. However, there is a 15 minutes window remember there may be others in the shuttle van as well.
Yes, We’ll drop you off right at the curbside of south or North terminal of the airline with which you made your reservation.
What if my pickup is at a hotel?You will be picked up right at the hotel. Be ready for your shuttle at the lobby at your reserved time. However, there is a pickup window of 15 minutes.
If you are heading to the Airport there may be a stop or two or no stop at all. From the Airport expect also one or two stops other than yours, on the way to your hotel or home.
No problem. That is the reason we ask your flight information. We track your flight, and its arrival time, and will have a shuttle van there for you when you arrive.
What if I need to cancel my reservation?Yes, you can cancel. As soon as you make your reservation, a confirmation email is sent to you with the telephone number and other contact information It will also have all the other information you will need to cancel, change your reservation. 24 hrs. cancellation notice required for full refund.
We allow two pieces of checked baggage and two personal-type pieces for each passenger. Checked baggage includes most commercially available luggage and moderate sized boxes. If you have extra baggage or extra size you may pay more for the extra bags.
We will be continually adding to our FAQs page, but, in the meantime, if you have a question that is not answered above, please email us at service@atlantashuttle.net We will make sure to get right back to you! You can also go to Live Chat, if we’re online, and get your info right away!
